CyberShieldClear guidance for safer action

Simple guidance, one step at a time

Not sure how to report a cyber incident?

Describe what happened in simple words and CyberShield will guide you through the right reporting steps.

Report a Cyber Incident Track Complaint

No technical category knowledge needed.

Start your report

What happened?

Choose a situation or describe what happened. You can review every answer before submitting.

Report a Cyber Incident

Example scenario

I received a message saying my electricity connection would be disconnected unless I paid immediately through a link.

Use This Example

How it works

A clear path from incident to complaint

  1. 1Tell us what happened
  2. 2Get guidance
  3. 3Complete a simple form
  4. 4Review and submit
  5. 5Track your status

Common incident types

Choose the sentence that sounds closest

You can change your choice before submitting.

I lost money or received a suspicious payment request I received a suspicious link or message My account may have been compromised Someone is pretending to be me Someone is threatening or harassing me online I faced a problem while shopping online I'm not sure

Quick safety tips

Pause. Verify. Protect. Record.

  1. 01

    Pause

    Do not let urgency force a quick decision.

  2. 02

    Verify

    Use a contact method you already trust.

  3. 03

    Protect

    Keep passwords and payment codes private.

  4. 04

    Record

    Save dates, messages, links, and references.

Featured safety resources

Learning Corner

Three practical guides for safer everyday decisions.

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Frequently asked questions

Clear answers, without jargon

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No. CyberShield is an independent reimagining and is not operated by a government or police authority.

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Need Urgent Help?

CyberShield does not handle emergencies. For urgent situations, use the appropriate official emergency or cybercrime reporting channel.

Report a Cyber Incident Track Complaint